At Zemurea, we believe great style should feel effortless. We focus on comfortable silhouettes, natural-feeling fabrics, thoughtful details, and timeless designs that are easy to wear throughout the seasons.

Our collections include dresses, tops, sets, outerwear, and everyday pieces inspired by relaxed elegance, vintage character, vacation dressing, and modern femininity.

We offer a variety of fabrics selected for comfort, texture, and everyday wearability, including cotton, linen, cotton-linen blends, denim, knitwear, and other fabric blends.

Fabric composition and care information may vary by product, so we recommend checking the product description and care instructions on each product page before purchasing.

We recommend checking the Size Chart available on the individual product page before placing your order.

Because our collections include relaxed, oversized, semi-fitted, and tailored silhouettes, the best size may vary depending on the style. For the most accurate fit, compare your measurements with the measurements provided for the specific item.

If you are between sizes or need help choosing, please contact our customer service team before ordering.

For regular in-stock items, orders generally require 2–4 business days for processing before shipment.

Estimated delivery times vary depending on the destination. For example, the current shipping information lists approximately 7–9 days for the UK, 7–10 days for Germany, and 7–9 days for France and Italy after processing.

Pre-sale items generally require additional time.

Please note that actual delivery times may vary due to customs clearance, carrier delays, weather, holidays, or other circumstances beyond our control.

Orders with a value of $119 or more qualify for free shipping according to our current shipping policy.

For orders below $119, the listed shipping charge is $12.98. Shipping availability and conditions may vary by destination.

Yes. Zemurea currently ships to a range of international destinations, including the United States, United Kingdom, France, Germany, Italy, Spain, Austria, Belgium, Netherlands, Sweden, Switzerland, Canada, Australia, New Zealand, Portugal, Poland, and other listed destinations.

If your country is not available at checkout, please contact our customer service team to confirm whether delivery is available.

Yes. You may request a cancellation within 24 hours of placing your order, provided that the order has not yet entered the shipping process.

Once an order has entered the shipping process, cancellation may no longer be possible. If you need to cancel an order, please contact us as soon as possible.

Yes. Eligible items may be returned or exchanged within 15 days from the date the shipment is marked as delivered.

Returned items must be unused and in original condition, with original tags and packaging intact. Items showing signs of wear, washing, alteration, stains, odors, or other damage may not be eligible for return or exchange.

We're sorry if something isn't right with your order. If you receive a damaged, defective, or incorrect item, please contact our customer service team within 24 hours of delivery.

Please provide your order number, contact email, a description of the issue, and clear photos of the item and packaging. This helps us review the issue and provide a solution as quickly as possible.

If the return is due to a customer's preference or other customer-related reason, the customer is responsible for the return shipping costs.

If the return is due to an error on our part, such as receiving an incorrect or damaged item, you will not be required to bear the shipping cost for that issue.

For international returns, customers may also be responsible for applicable return shipping taxes and customs-related fees.

Once your returned item has been received and inspected by our warehouse, your refund will be processed within 3 business days.

After the refund is processed:

Credit Card: The refund may take up to 7 business days to appear, depending on your issuing bank.

PayPal: Refunds are generally credited within 48 hours after processing.

If you need help with an order, sizing, returns, exchanges, or another shopping question, please contact our customer service team.

Email: support@zemurea.com

You can also contact us through the customer service feature on our website. Our support team will be happy to assist you.